Return Policy
- Product Quality Issues
- If there is a defect due to material or craftsmanship within seven days of receiving the product, you can request a return, and you will not be required to pay any fees during this process.
- If the product is received more than seven days but less than one year ago, and there are any quality issues (not caused by human factors), we will first offer free replacement parts. Only when part replacement does not resolve the issue, can the customer request to send the product back to the warehouse for repair. In this case, the return shipping and repair costs will be covered by us, but you will need to pay for the shipping cost of sending the repaired product back to you. This fee varies depending on the product’s model and weight. The exact amount will be communicated by our customer service before the return.
- Customer’s No-Reason Return
- If you request a return within seven days of receiving the product, and there are no signs of use, and you no longer want the product or ordered the wrong model, you will need to pay for both the warehouse shipping and the return shipping.
- If you choose to send the product back yourself, you will only need to pay for the warehouse shipping.
- Please note, if the logistics company you choose damages the product or loses the parcel during return shipping, you will be responsible for the related loss and damage.
- If the product is received more than seven days ago, we do not accept any no-reason returns.
Note: Regardless of the reason for return, please first contact us via email at [email protected] and obtain our return authorization before proceeding. After receiving the package, please keep the original packaging for seven days. When returning the product, it must be packed in its original packaging. Any damage to the product during return shipping due to improper packaging will be the customer’s responsibility.
Refund Policy
- Quality Refund
Returned packages will be inspected by professional staff in our warehouse. Only after confirming that the fault is genuine will your refund request be approved. - No-Reason Refund
For no-reason refund packages, the staff will first check the product’s functionality and condition. Only if the package shows no signs of use or damage will the refund request be approved.
When arranging a refund, the shipping costs will be deducted. (If we provide a return label, both the warehouse shipping and return shipping costs will be deducted; if the customer returns it themselves, only the warehouse shipping cost will be deducted.) - Cancellation Refund
If the customer cancels the purchase before the product is shipped, for reasons such as changing their mind or ordering the wrong model, the refund will be subject to a 5% handling fee, as per PayPal’s new policy. This fee will be deducted from the refund amount.
For any refund request, once approved, the refund will be processed back to the original payment channel. Please note that depending on the bank or payment channel, the refund may take different times to appear. After we confirm that your refund has been processed, please be patient while waiting for it.
Dear customer, thank you for your love and support for KUKIRIN. We have always adhered to the principle of “customer first” and committed ourselves to creating products and services with the greatest sincerity to serve every customer who trusts us. However, the relationship between buyer and seller has always been equal and free. You need a product, and we provide it—that’s all. So, please return the same respect and equality.
When you want to initiate a return or refund, please contact us first via email at [email protected].
Note: Because our accessories are free shipping and duty-free, we bear significant economic costs and make only a small profit. Therefore, accessories are not eligible for return or refund. (Exceptions include cases where the logistics company loses the package or the product is damaged upon arrival.)